Frequently Asked Questions


Which operating system can V-Log be run on?
V-Log is for Windows operating systems only - running Windows 98 or higher.

Can V-Log be used on more than one PC?
Yes. V-Log supports multi user capability across your network so it can be used at multiple entrances within the same building.

Can I use any other make of Label Printer?
No. V-Log is setup to take advantage of the Brother Label Printer software functionality so you can design and use your own badge templates.

Can I use my own custom designed label / card stationery?
If you wish to design and use your own media we suggest you purchase a Brother TD-4100N label printer. You will be able to provide your own media, which for example may be pre-printed front and back with your own colour logo, confidentiality terms and emergency exit instructions. Codegate can assist with the purchase of customised media. Please call us for price and availability.

Can the V-Log Self Sign In software be used on a tablet device?
Yes. However, the tablet must be running a version of the Windows operating system. V-Log is not compatible with the iPad.

If there's an emergency can I get the visitor information for that day from the system quickly and easily?
Yes. Within V-Log there is an Emergency button located in the bottom right of every screen. Just press it once to send a list of the current visitors to your default printer. If you're using V-Log Pro you can also view the visitor lists on your smart phone.

Do I have to pay the licence each year?
No. You are paying for a perpetual licence of V-Log software. Major updates or new releases will incur an additional charge, although you will be entitled to discount as a current user.

What support is available if I have any problems?
Telephone support is available for 30 days after you have purchased and downloaded the full version of the software. After that you will be charged for telephone support at a rate of £1 (+ VAT) per minute, minimum 20 minutes. Alternatively you can advance purchase 12 month telephone support - please see the price list for further details.