Set up users, access rights, customer details, consumables, repair item descriptions, classifications and sub categories, provide for serial number, batch number and firmware revision, pricing rules, delivery methods and pricing, courier system integration, set up third party repair details and configure general system and printer settings.
Customers can create and track jobs through the repair and shipping process. Job status is updated in real time throughout the system.
Operational reporting on categorised job status - overall or by customer. Business information reporting on performance against key performance indicators and client service level agreements. Customised reports on request, plus some ability to create your own reports.
Web based customer relationship add on to basic system, including multi-site customers with multiple contacts.
Ability to transact data (in real time or batch) to other systems such as CRM or payroll.