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Support Services

Gaining user acceptance, trust and confidence is absolutely critical to the successful implementation of any mobile or tracking solution. The initial reaction is often hostile, with concerns such as privacy infringement, increased accountability, job cuts, and lack of experience using complex technology.

Codegate provides a full range of support services - to help build user confidence during the development and implementation cycles and then to provide maintenance and support throughout the life of the product.

• Pilot and testing
  Project management of pilot system, provision and staging of hardware, origination of system and user documentation, operation of 'Project Manager' feedback and reporting software, formal change management procedures, origination and execution of user feedback surveys.
• Logistics and staging
  Origination of implementation and availability plans to ensure consistent hardware availability over the operational life of the system; procurement, receipt, testing, charging and kitting of hardware, including the pre-loading of software, firmware and SIM.
• Training
  Authoring of technical and user manuals, development and execution of training programs, either on-line, at Codegate or at customer premises.
• Helpdesk support, hardware and software maintenance
  Deal directly with Codegate employees who are well trained and have direct access to our commercial and development teams.