Add more value to your field services by putting rugged mobile computing in the hands of your engineers. By connecting them to your central systems you will reduce paperwork, improve access to engineering data, improve quality and provide better feedback to your customers.
Codegate's Mobile Engineer software can be used to monitor, measure and manage all field services from one comprehensive solution. For all types of assets you can schedule and record on-site visits to carry out maintenance work and inspections, take meter readings, issue compliance certificates, record time taken and parts used, take notes and photos, record customer satisfaction and a work completion signature.
The software is web based with separate portals for administration, management, engineers and customers - all able to view data in real time.
Key features include:
The data entities managed by mobilengineer include customers, locations (multiple locations per customer) assets, groups, and attributes that can be dynamically updated, engineers, spare parts, jobs, job scheduling and collection of work in progress data, items that require inspection, inspection types, attributes, questionnaires and schedules, linked to items, technical data, information available to engineers to assist with the job.
Allows engineers to view their own job diary, individual job details, view or download documentation directly associated with the job or from a central repository, view completed jobs, carry out an inspection using a tablet or laptop, flag a job as failed, or to create ad hoc inspections and add new assets. Meter Reading Management.
Meter readings for any asset can be entered into the system through the admin, engineer or customer portals or using the engineer's mobile computer app. Depending upon an asset's attributes, the software can automatically estimate the next due reading date and schedule a request or visit accordingly.
Customers will have real time access to their asset data and will be able to enter meter readings and current running hours. They can view completed inspections grouped by site and type, or search for certificates by asset number, serial number or date range. Each inspection record shows asset number, description, date and type of inspection, location. Scheduled inspection can also be viewed by type, site or date.
View a summary of all assets due for re-inspection within a selectable time period. View a summary of all failed inspections. Request new inspections and ad hoc maintenance jobs.
The rugged mobile computer is a smart phone that can be used by the engineer to make calls, and and receive messages, receive jobs and data, complete data collection forms, take photographs and annotate, make sketches, take readings, record spare parts usage and make notes.
Engineers can access a job diary to view scheduled jobs. By tapping on any headline the job details can be viewed. The app can integrate directly with navigation software to navigate the engineer to the next job at the touch of a button.
For any site the engineer can view a list of all assets sorted by type, and can view up to date details of individual assets, including current status, inspection, meter readings and maintenance history. Using the touch screen the engineer can complete inspections, add meter readings, make notes, download relevant supporting technical data and record consumables or spare parts used to complete the job. By scanning the RFID tag or bar code on an asset the engineer can view all its attributes. A facility is provided to 'discover' new assets, recording basic details for future use.
Once a job has been completed there is a customer satisfaction and sign off screen to end the visit.
All rugged mobile devices can be controlled from one office workstation using remote device management software. This enables the applications to be updated over the air without needing to return devices to base, to monitor device status and usage, take remote control of the device for troubleshooting, and to kill data and applications in the event of suspected mis-use or theft.
All pda data is communicated in encrypted form via secure airtime providers between secure servers. Our web portals use the same HTTPS communication used for payments and bank account access and the information displayed can restricted according to the pre-defined credentials of the user.