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11/02/2009

Codegate's mobileworker Solution Causes Panic Amongst Vermin

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MITIE Increases Volume of Pest Control Jobs by 20%

An end to end mobile solution from Codegate is enabling MITIE, the strategic outsourcing and asset management company, to increase its volume of pest control jobs by 20% whilst gaining a competitive advantage through improving business processes and reducing operating costs.

"We chose to partner with Codegate as it demonstrated a wealth of experience in tailoring its mobileworker field service and workforce automation software, to exactly meet the requirements of its customers," said Peter Trotman, MD of MITIE’s pest control business. "We were looking for a one stop shop provider who could deliver all of the elements of a complete mobile data solution. Key for us was that Codegate was able to further develop and integrate our legacy SQL database with its mobileworker software."

MITIE needs to reactively transfer knowledge and data from its main office to its remote technicians so that they have instant access to information when and where they need it. To meet this requirement Codegate worked with MITIE to customise its mobileworker software to deliver a complete mobile solution. The end to end solution includes mobileworker software which is running on Dolphin 7900 rugged mobile computers, the integration with MITIE’s SQL database and the building of a secure customer focused web portal.

MITIE recognised that it needed to cost effectively improve its efficiency and reporting, which in turn would result in increasing the quality of service it offered to its customers.

"We understood that it was essential to implement a web portal to deliver complete transparency of contracts to our customers. In order to achieve this we needed to move to a real time mobile data solution that enabled the capture of all the key information within our business processes and which would integrate with our existing SQL database," continued Trotman.

"The customer web portal has proved to be of huge benefit to MITIE as it increases our competitive advantage and has already resulted in a large educational organisation choosing us as its preferred provider. Additionally, the integrated image capture capability of the Dolphin 7900 is another differentiator for us as it allows our technicians to capture proof as to how recommendations to prevent infestation are being ignored. This is a key tool in ensuring that service level agreements are met," added Trotman.

Using a web browser and a secure log-on facility, MITIE’s customers can now access the portal and view site visit details such as where bait is located, materials used, actual SLA delivered and, of increasing importance, download reports to provide evidence of how they are meeting health and safety regulations.

"mobileworker has helped MITIE to increase job volume by 20%, and is saving us approximately £15,000 a year in reduced telephone calls and postage costs. We have decreased distribution of materials through more efficient use of stock ordering and the real time data capture has reduced timesheet manipulation and increased the accurate and timely capture of chargeable extras," concluded Trotman.