Codegate Helps Mail Box Express Deliver for Legal Profession
16/06/2011
Oxfordshire, UK - 16 June 2011: The ability of Codegate's track and trace software, mobileworker for Couriers, to undisputedly prove that a parcel has been delivered has become a key differentiator for Mail Box Express. One of the leading providers of courier services for the legal profession, Mail Box Express is the preferred courier for three of the top global law firms.
"The majority of collections and deliveries we carry out for the legal profession involve the passing of 'bundles' of documents relating to specific court cases between those acting for the prosecution and the defence," said Darren Shaw, managing director, Mail Box Express.
The bundles have to be exchanged within an agreed timescale and it is imperative that concrete evidence of proof of delivery can be provided.
"Just how crucial this proof of delivery can be was recently very much brought home to me when I was contacted directly by a Judge, claiming that one side in a case over which he was presiding had not received the bundle of papers despatched to them via Mail Box Express," continued Shaw.
"Codegate's mobileworker for Couriers software running on mobile devices carried by all of our couriers, enables them to capture an electronic signature of proof of delivery, which is automatically date, time and location stamped," explained Shaw. "As soon as I was able to provide the Judge with undisputable evidence around the delivery of this specific bundle, his comments regarding potential charges around my contempt of court happily came to an end!"
Unlike other couriers, Mail Box Express drivers may only carry out one consignment a day which may involve obtaining signatures on legal documentation from parties located all over the country.
"It is crucially important for us to be able to accurately monitor which tasks the Mail Box Express drivers have completed not only from a delivery and collection perspective, but also from the ability to prove when a specific signature was added to a legal paper," added Shaw. "mobileworker provides me with the peace of mind that I can, at any given time, provide this information to our clients."
Apart from providing an electronic proof of delivery solution, mobileworker for Couriers running on a mobile device provides the ability to track parcels throughout the delivery process, take photographic evidence of where a parcel has been left and track the location of company vehicles.
Codegate's mobileworker software captures data from the mobile device carried by remote workers, enabling any business with a remote workforce to provide indisputable evidence of exactly which tasks have been carried out by which remote worker, at what time and at which location. The data is then transmitted to the back office systems for dissemination as appropriate and is of huge value in proving that agreed service level agreements (SLAs) are being met.
Mail Box Express' deployment of Codegate's mobileworker for Couriers provides an excellent example of how data collected in the field by a remote worker can be instantly accessible and used conclusively to prove that the collection and delivery of a parcel has successfully taken place.
"Our mobileworker software can be tailored to meet the specific requirements of service organisations of all sizes across all sectors. For many of our customers mobileworker's key benefit is its ability to prove they are meeting SLAs which results in a reduction in the number of customer help desk queries they have to handle, far fewer invoice disputes and more satisfied customers," concluded Terran Churcher, Codegate's chairman.
About Mail Box Express.
Established in 1994 Mail Box Express is a same day, next day national and international courier company which has developed a reputation for professionalism, quality of service and flexibility, which has helped it to become one of the leading providers of courier services for the legal profession. Mail Box Express operates 24 hours a day, 7 days a week, 365 days a year to ensure its customers' needs are always attended to. Its client list includes three of the top global law firms and numerous blue chip companies who have used Mail Box Express services for many years. Mail Box Express’ fleet of liveried vehicles, including cars, vans and the largest fleet of motorcyles in the UK, allows it to collect anything from documents to pallets and transport them anywhere in the UK, Europe and the rest of the world. Mail Box Express also has offices in Birmingham, London and Manchester.
For more info please visit: http://www.mailboxexpress.co.uk
About Codegate
Codegate, an Oxfordshire based independent mobile software solution developer and systems integrator, specialises in mobile computing and track and trace applications for businesses with remote workers. Codegate’s mobileworker and mobilevantage solutions allow businesses to monitor, manage and measure people on the move.
Codegate’s partnerships with leading rugged mobile hardware providers including Honeywell, Intermec, Motorola, Psion Teklogix, Toshiba and Zebra, ensure that it delivers tailored mobility solutions which exactly meet its customers’ requirements.
For further information please visit: www.codegate.co.uk or connect with Codegate on Twitter and LinkedIn