Please note with the merger of the business activities of Quicktrace Ltd, Codegate are now responsible for managing the support of the LabelTrace and Flexatrace system in the U.K., including Scotland and Northern Ireland.
Most U.K. GP Practices are covered by Second Line support. In this instance the First Line support is provided by the LHB, CCG or other organisations who are typically responsible for IT Systems. If your LabelTrace support was taken out by them then they should be your first point of contact.
In instances where GP Practices have First Line support then they should contact the LabelTrace Helpdesk on the above tel. number or email address.
The following situations are not covered by the maintenance, but can be carried out by our engineers for a small additional charge:
Please note LabelTrace support is only available if you have a current maintenance contract. If you do not have a valid contract you will need to take out a back dated renewal in order to access support.